Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

3-5 days

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

Prices are shown and charged EUR. The currency is determined by your shipping region and the site you are on. Therefore, please make sure you are on the right site by checking the shipping region selector that is in the menu to the top right (desktop) or in the menu to the left, furthest down at the bottom (mobile). If you can't find your local currency, country or shipping region, then please choose the Worldwide option and the orders will be charged in USD.

No, we can't cancel or make any changes to your order once it has been placed and confirmed. Therefore, we kindly ask you to double-check your details before placing your order.

We offer worldwide shipping and work with the following couriers: DHL Express Worldwide EU DHL Express Economy UPS Standard Please note that depending on your shipping region, your selection of couriers may change.

Your order delivery will take between 2-8 days, depending on which shipping provider is being used and where in the world you live.

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at contact@djerfavenue.com and we’ll be happy to help.

We offer free shipping for all orders over 185 EUR. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

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Items must be returned within 14 days from receiving the package. The returned items must be unused with the garment tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned to the customer. Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements, e.g. products with a customized variation, print, or sewing made on your request, such as personalized monograms or additional laces, nor to products that cannot be returned due to health or hygiene reasons (e.g face masks or underwear). Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your return. To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email. Please note that refunds will be issued to the original payment method and that the return shipping cost is 15 EUR.

No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.

To check when and what item is restocking, please take a look at our Coming Soon page in our menu. By selecting one of the items that are shown, you may see the date/month in which the product will be either restocking or launching. If there is no date/month posted, we do not have a set date just yet.

If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.

To get a restock notification for the chosen item, go to the product on the website and tap the sold out size that you are interested in and enter your email address. Now you will be notified by email if and when any new stock is uploaded to the website.

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.

To learn how to best care for your garments, please click on the link "Fabric Care" here or in the footer for more information.